Overview

The initial idea for a Student Services Building dates back to 1986 when students expressed a need to bring frequently used services together in one location.  The facility incorporates principles of the Campus Master Plan including creating a mixed use of student, academic, and administrative spaces as a destination and gathering place.

The Higher Education Improvement Bonds approved by voters in November 2000 provided a funding source for the facility, and actual planning started in spring 2001 with focus groups involving students, faculty, and staff.  In addition to reaffirming the need to bring frequently used services together in one location, students also identified the most common student and academic services that should be included in the planning.

Renamed the Student and Academic Services Buildings (SASB) in fall 2001 to clarify the building purpose and occupancy, the departments that occupy this facility fulfill the needs and reflect the initial purpose to create a student-centered facility which uses both technology and personalized service to transform the quality of support services for students.  

Description
The facility includes 116,000 gross square of space in two (2) buildings and the project budget was approximately $30 million.  A number of student and academic service functions have been relocated from existing academic buildings and will return many of those vacated spaces to academic use.

SASB Information Desk
The Information Desk is located on the first floor of SASB-North.  In addition to serving the departments who occupy the facility, the SASB Information Desk also serves as a resource for the larger campus community.  The Information Desk is envisioned as a pathfinder service that includes problem resolution at the point of contact, expert triage, and referral.  Throughout the planning, collaborative partnerships have been strengthened by bringing together Student and Academic Services, and the Information Desk staff will foster these partnerships.  In general, the Information Desk Operations Staff will provide the following services:

• Triage, referral, and problem resolution.
• Answer routine questions.
• Serve as a campus resource in addition to SASB building resource.
• Serve as drop-off point for various forms.
• Provide assistance navigating online resources.
• Monitor and maintain common areas.
• Manage the SASB website.
• Scheduling and coordinating access for common meeting rooms and outdoor plaza.
• Serve as an additional Visitor Center location.
• Provide services to each department based on need and available time.
• Maintain resources such as campus maps, campus directories, bus schedules and event schedules at the desk.